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Social Social Media Moderation

Creating high-quality and engaging content is important to attract followers. To foster long-lasting relationships, you need to be engaging with your community on social media regularly and timeously. That’s where social media moderation/community management comes into play.  

Whether it be Facebook, Twitter, LinkedIn, Instagram, or any of the other major platforms, our team of experts will act as your brand ambassadors that will manage your online communities efficiently and professionally.

Social Media Moderation

What is social media moderation?

Social media moderation is responding to comments, questions, and messages, liking posts, sharing valuable content, and fulfilling the needs of your audience. Community management offers numerous benefits:

  • Gain customer feedback & suggestions
  • Prevent controversies
  • Connect with your audience
  • Build brand equity & brand advocacy
  • Humanise your brand

Building an online community around your brand has major advantages, but it comes with its fair share of risks. From trolling and abuse to scams – your channels are naturally at risk if you’re not on top of things.

Engage with your online community

At IMS, our social media moderation services take the risk out of your online communities, keeping your brand safe and your customers happy. Our community managers will ensure that your social media pages are well looked after using a combination of actual humans and software.

We know how the digital age has emphasised the importance of humanisation and interaction, and as such, our relentless monitoring will grant your brand the ability to monitor and safeguard your audience from hostile agents and trolls.

Reach out to us today to start influencing your brand sentiment in the most impactful way.

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